11-1 How is an organization like an iceberg? Use the iceberg metaphor to describe the field of organizational behavior.

11-2 Does the importance of knowledge of OB differ based on a manager's level in the organization? If so, how? If not, why not? Be specific.

11-3 Define the six important employee behaviors.

11-4 Clarify how individuals reconcile inconsistencies between attitudes and behaviors.

11-5 Describe what is meant by the term emotional intelligence. Provide an example of how it's used in contemporary organizations.

11-6 "Instead of worrying about job satisfaction, companies should be trying to create environments where performance is enabled." What do you think this statement means? Explain. What's your reaction to this statement? Do you agree? Disagree? Why?

11-7 How might a manager use personality traits to improve employee selection in his or her department? Emotional intelligence? Discuss.

11-8 Describe the implications of social learning theory for managing people at work.

11-9 A Gallup Organization survey shows that most workers rate having a caring boss even higher than they value money or fringe benefits. How should managers interpret this information? What are the implications?

11-10 Write down three attitudes you have. Identify the cognitive, affective, and behavioral components of those attitudes.

11-11 Why is it important for managers to have an understanding of organizational behavior?

11-12 Describe the key elements of attribution theory. Discuss how the fundamental attribution error and self-serving bias play a role.

12-1 Most of us have to work for a living, and a job is a central part of our lives. So why do managers have to worry so much about employee motivation issues?

12-2 What is motivation? Explain the three key elements of motivation.

12-3 Contrast lower-order and higher-order needs in Maslow's needs hierarchy.

12-4 What role would money play in (a) the hierarchy of needs theory, (b) two-factor theory, (c) equity theory, (d) expectancy theory, and (e) motivating employees with a high nAch?

12-5 What are some of the possible consequences of employees perceiving an inequity between their inputs and outcomes and those of others?

12-6 What are some advantages of using pay-for-performance programs to motivate employee performance? Are there drawbacks? Explain.

12-7 Many job design experts who have studied the changing nature of work say that people do their best work when they're motivated by a sense of purpose rather than by the pursuit of money. Do you agree? Explain your position. What are the implications for managers?

12-8 As a manager, what will you need to know about goal-setting theory as a motivation tool?

12-9 Can an individual be too motivated? Discuss.

12-10 What challenges do managers face in motivating today's workforce?

12-11 What economic and cross-cultural challenges face managers when motivating employees?

12-12 What are the three variables in expectancy theory and how do they explain motivation?

13-1 Define leader and leadership, and discuss why managers should be leaders.

13-2 Discuss the strengths and weaknesses of the trait theory.

13-3 What does each of the behavioral leadership theories say about leadership?

13-4 What would a manager need to know to use Fiedler's contingency model? Be specific.

13-5 Do you think that most managers in real life use a contingency approach to increase their leadership effectiveness? Discuss.

13-6 "All managers should be leaders, but not all leaders should be managers." Do you agree or disagree with this statement? Support your position.

13-7 Do you think trust evolves out of an individual's personal characteristics or out of specific situations? Explain.

13-8 Do followers make a difference in whether a leader is effective? Discuss.

13-9 How can organizations develop effective leaders?

13-10 When might leaders be irrelevant?

13-11 What is the difference between trait theories and behavioral theories of leadership?

13-12 Why is trust the essence of leadership?

13-13 MyLab Management onlyadditional assisted-graded writing assignment.