11-2B - Balanced Scorecard For each of the balanced scorecard targets listed below, identify the matching perspective: Organizational learning and growth (L), Internal business processes (1), Customer (C). Financial(F). a.) Customer satisfaction survey improves to 4.5/5 b.) Customer retention is held above 70% c.) Customer hold time average below 2 minutes. d.) Percentage of on time delivery over 95% e.) Employee turnover of below 20%. f.) Average employee training hours of over 20 per year. g.) Return on investment increases by 10%. h.) Profit grows by 20%