11/482C For the exclusive us.A of ns ka KH and his team needed to make two decisions: 1) how to allocate the next quarter's orders among these five suppliers for the same component; and 2) what to do with suppliers receiving grades lower than A-whether to drop them or help them to improve to grade A. Their decisions for each supplier would be based not only on each one's performance measurements, but also considerations beyond what the scorecard had captured