1.1.a

What are the characteristics of effective groups?

1.1.b

How can groups ensure that activities meet the purpose and therefore aim to fulfil the achievement of goals?

1.2List five activities undertaken by groups in a work or professional setting. Describe the behavioural norms and work expectations that apply to the group. Are these formal or informal, structured, semi-structured, unstructured?

1.3.a

Define non-discriminatory behaviour.

1.3.b

What are your responsibilities in regards to individual differences of group members?

1.4 How can you manage goals to avoid the creation of hidden agenda?

1.5 List five types of group activity or interaction and the records organisations might need from the activity.

4.1 What are the legal and ethical considerations for a person engaged in supporting group activities?

4.2 List and describe three characteristics of effective groups.