1.1)You are approached by a friend, Paul, for advice on human resource planning. Paul is an experienced project manager who recently started his own business which focuses on the recruitment of soft computer programmers.

Recommend different away-from-the-job training and development methods and relate one of these methods to Pauls specific work context.(5)

1.2)Discuss the three classifications of service providers operational processes and provide a South African example for each classification.