12. Benchmarking is not a way to measure metrics in technology a. True b. False 13. Software that installs itself on your computer when you download free stuff from the Internet is called? a. Spyware b. Adware c. All of the above d. None of the above 14. Of the following Privacy Laws, which one made it a federal crime to use or transfer identification belonging to another person? a. Identity Theft and Assumption Deterrence Act of 1998 b. Homeland Security Act c. USA Patriot Act d. CAN-Spam Act