12) Organizational structure is a function of the organization's mission and strategy. TURE OR FALSE? 13) By turning raw materials into finished goods, production creates form utility, TURE OR FALSE? 14) Firms that make only tangible products are engaged in goods production. TURE OR FALSE? 15) Organizational commitment reflects an individual's identification with the organization and its mission. TURE OR FALSE? 16) Organizational citizenship reflects the ability of a behavior to detract from, rather than contribute to, organizational performance. TURE OR FALSE? III. Short Answer Questions (Each question has 10 points, a total of 2 questions, and the total score is 20 points in this section) 1) What is an informal organization and how does it relate to the formal structure? 2) What are the advantages and disadvantages for a franchisee