12 The acronym VOC refers to the voice of the

a- Competitor

b- Customer

c- Client

13 Which of the following terms represents the characteristics or specifications of the product or service necessary to meet the needs and wants of the customer.

a- Critical to Quality, CTQ

b- Voice of Client, VOC

c- product or service Requirements, PSR

d- Process Capability Standards, PCS

15 Process Maps display a more detailed view of a process than do value Stream Maps.

a- True

b- False

17 Which of the following tools is used to anticipate how a process, product or service might fail to meet output exceptions.

a- Failure Mode and Effects Analysis

b- Taguchi Diagram

c- SIPOC

d- Value Stream Map

18 A Risk Priority Number, RPN, is used to determine the -----

a- likelihood that a product will be successful when it is released to the market.

b- Conn sequences or significance of a failure

c- likelihood that suppliers will not deliver on-time

d- likelihood that the project will not result in higher profits for the organization

24 An online retailer monitors customer complaints through social media. There are seventeen categories associated with these complaints and include such categories as poor quality, not as described on-line, price too high and slow delivery. When creating a chart to determine which of these categories represents the most frequent problem, it will be necessary to draw a ----

a- histogram with the tallest bar on the right

b- histogram with the tallest bar on the left

c- Taguchi Diagram

d- line Chart

26 Which of the following is true about the root cause of a problem

a- It is usually just a symptom of the problem.

b- When removed it is very likely to eliminate the problem.

c- It can always be identified using a Taguchi diagram.

d- It can always be traced to an individual.

30 Which of the following is not considered a hypothesis test?

a- ANOVA

b- One Sample t Test

c- Two sample t Test

d- Standard Error of the Mean Test

32 Which of the following express a customers quality expectations?

a- Upper Control Limits and Lower Control Limits

b- Lower Specification Limits and Upper Specification Limits

c- Upper Control Limits and Upper Specification Limits

d- Lower Control Limits and Lower Specification Limits.

51 The UCL and LCL can be set at any distance from the target or center line. however when they are set too far away, and if the process output level does shift, this shift may not be detected for quite some time. The reason for this is that even when the process does shift, the sample means from the shifted process may still fall within these wide UCL and LCL limits

a- True

b- False