12. The following is an example of something you can do to establish a reputation for initiative and excellence: a. Let your supervisor know that you are active in professional activities. b. Be willing to arrive early and stay late if it is necessary to complete an important project on time. c. Be courteous to the clients and to all employees regardless of their job status. d. All of the Above 13. All but which question below are issues to think about prior to requesting a raise or promotion? a. Would not receiving the salary increase or promotion cause a strained relationship between you and your supervisor? b. Will my co-workers be upset if I get promoted? c. What amount is acceptable to you in terms of a raise and what is not acceptable? d. If you do not get the raise or promotion you want, how would you feel? 14. The following task: Create performance objectives for your department that fulfill the company's mission is indicative of which type managerial duty? a. Supervise a staff b. Develop departmental plans c. Hiring and disciplining employees d. Implement procedures to improve productivity and customer service