1.2 To full the requirements of this Work Project you are asked to research how to ensure that operations in the workplace support overall enterprise goals and quality assurance initiatives including: . Enterprise goals and quality initiatives . Why monitor and adjust? . What is monitored in a quality environment? . Who does the monitoring? " Enterprise goals and quality initiatives Many organizations have a way of operating called total quality management (TQM). Basically, this implies that all workers are interested in constantly improving the quality of service, efficiency and satisfaction of customers. In a TOM organization: o There must be full, top-down management commitment, support and understanding of the TOM philosophy It is important to get work systems and processes right o Involvement of the whole workforce is necessary and this is done through teams o Customer needs are identified and met o Problems and issues are promptly identified and adjustments are made accordingly