12.Why might you need to negotiate appropriate options for resolution with the customer?

None

Satisfactory

Not Satisfactory

Assessors Comments

(If required)

-

13.A customer purchased a new camera from your organisation and it came with a two year guarantee. While they were travelling overseas the camera stopped functioning due to an error with the cameras software. What options might you offer the customer to resolve their complaint?

None

Satisfactory

Not Satisfactory

Assessors Comments

(If required)

-

14.Explain the procedure you would follow to escalate a complaint to someone else.