120 Part One The facilitator ensures that everyone contributes and works together to achieve a harmonious outcome. As Citrin & DeRosa (2021) explained, "Great facilitators are prepared to interrupt discussions when necessary to realign the team with the meeting's goal, refocus it on the agenda, and help it improve its productivity" (p. 123). There are certain key roles that a facilitator must have to make a virtual meeting worthwhile. The first is that they must guide the process by establishing the meeting's goals, keeping the discussion focused, and creating a change for everyone to participate. They must also maintain productivity by encouraging suggestions and making sure the team is on track. Finally, the facilitator needs to create a positive environment by fostering a sense of trust and building connections with the team members. One of the best tools a facilitator can use to ensure a high impact virtual meeting is to have an effective meeting agenda. Citrin and DeRosa (2021) shared that, "...agendas are especially important for v-meetings, because when people are participating remotely, it's especially easy for people to zone out" (p. 121). When building an effective agenda, the facilitator needs to identify the goal for the meeting, determine and prioritize potential agenda items, and assign how much time should be spent on each item. In addition, collaboration tools can allow for real-time engagement and feedback which allows for a more impac