12th adition Question Answer Chapter 1 Chapter 9 List and briefly describe the stages in the five-stage model of group Chapter 7 BEEF- punctuated-equilibrium model Chapter 9 Chapter 9 Explain the following terms mole perception and role expectation. Chapter 7 Claplar Explain the relationship between role conflict and reference groups Chapter 9 What is the relationship between performance norms, cohesiveness, and group conductivity? Chapter How can noms be used to reduce deviant workplace behavior? Chapter 1 Chapter 9 Describe cohesiveness as a property of gmups. How can a group be made more Chapter 9 Chapter ? Discuss the advantages and disadvantages of group decisions as compared to individual decisions. Chapter 1 Chapter 9 Describe the nominal group technique. Chapter 15 Chapter 14 Define and describe the traditional view of conflict Chapter 15 Chapter 14 What are the various causes of conflict? Chapter 15 Chapter 14 12. Describe a functional conflict and dysfunctional conflict that could exist because of structure. Chapter 15 Chapter 14 What can managers do in manage conflicts effectively in their organizations? Chapter 15 Chapter 14 Explain the conflict resolution strategies used by collectivist cultures Chapter 15 Chapter 14 Discuss distributive bargaining