13. Describe in your words the impact excessive absenteeism and tardiness have on a 24/7 Operations Center? * Enter your answer 14. Regardless of Industry or Service line, an Emergency is a serious, unexpected, and often dangerous situation requiring immediate action. What questions would you ask the caller if received for the following service lines? 1) Elevator Entrapment 2) HVAC/NO Heat 3) Leak 4) Fire Alarm 5) Lights out 6) Biohazard Clean *