13. Enlightened firms are realizing that empowerment outs too much stress on employees and are eliminating empowerment programs. a. True b. False Chapter 3 4. Telecommunications equipment manufacturers in the United States sell their products to people who live in Canada. To Canadians, the telecommunications equipment is an export. a. True b. False 5. The difference in value between a country's imports and exports is called its balance of trade. a. True b. False 9. The opposite of free trade is protectionism. a. True b. False 10. The tax that the United States imposes on imported carbon steel products is called a tariff. a. True b. False Chapter 6 1. Management is the process of guiding the development, maintenance, and allocation of objectives a. True b. False 2. One of the basic functions of management is controlling. a. True b. False