13. Organizational mission statements accomplish which of the following?

A. They offer a standard format for reporting the missions of top-performing organizations

B. They summarize the policies of the organization that employees must follow

C. They help employees set priorities and goals related to the companys mission

D. They deliver specific and detailed information to target publics

E. They spell out the organizations future goal and strategy

14. Surveys of employees often find which one of the following is the preferred source of information??

A. The grapevine D. The immediate supervisor

B. The organizations Web site E. The chief executive officer

C. The weekly employee publication

15. Which one of the following typically fills information gaps left by an inadequate communication program?

A. Grapevine D. Meetings

B. Speeches/speakers bureaus E. Teleconferencing

C. Video, film, and slide presentations