13. Which of the following statements about parallel structure is not true?

a. It gives sentences and paragraphs a pleasing rhythm. b. It should be used within bulleted lists on presentation slides. c. It involves the use of similar grammatical structure for similar ideas. d. It should be used in report headings that have equal weight. e. It clarifies unrelated ideas through repetition and reinforcement.

14. Which of the following is not a passive sentence?

a. The expense report will be prepared by Tony's supervisor. b. My supervisor submitted the expense report on Tuesday. c. Ten complaints have been received by headquarters staff. d. If the power goes out, flashlights will be distributed by the supervisor. e. Last night's power outage was described as responsible for the decrease in production.

15. A written message is the best choice

a. when you need to have a quick interaction. b. when you need a record of your conversation. c. when the matter is simple and your colleague is next door. d. when the email system isn't working. e. when the customer has indicated that an IM is appropriate