13-29 Strategy, balanced scorecard, service company. Krater Associates is an architectural firm that has been in practice only a few years. Because it is a relatively new firm, the market for the firm's services is very competitive. To compete successfully, Krater must deliver quality services at a low cost. Krater pres. ents the following data for 2019 and 2020 . 13-30 Strategic analysis of operating income (continuation of 13-29). Refer to Exercise 13-29. 1. Calculate the operating income of Krater Associates in 2019 and 2020. 2. Calculate the growth, price-recovery, and productivity components that explain the change in operating income from 2019 to 2020. 3. Comment on your answer in requirement 2. What do these components indicate