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13.4 Cost of Quality Report A quality control activity analysis indicated the following four activity costs of a hotel: Line Item Description Amount Inspecting cleanliness
13.4 Cost of Quality Report
A quality control activity analysis indicated the following four activity costs of a hotel:
Line Item Description | Amount |
---|---|
Inspecting cleanliness of rooms | $76,000 |
Processing lost customer reservations | 38,000 |
Reworking incorrectly prepared room service meals | 152,000 |
Employee training | 114,000 |
Total | $380,000 |
Sales are $3,800,000. Prepare a cost of quality report. Round percent of sales to one decimal place.
Quality Cost Classification | Quality Cost | Percent of Total Quality Cost | Percent of Total Sales |
---|---|---|---|
Prevention | ? | ? | ? |
Appraisal | ? | ? | ? |
Internal failure | ? | ? | ? |
External failure | ? | ? | ? |
Total | ? | ? | Total? |
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