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13.4 Cost of Quality Report A quality control activity analysis indicated the following four activity costs of a hotel: Line Item Description Amount Inspecting cleanliness

13.4 Cost of Quality Report

A quality control activity analysis indicated the following four activity costs of a hotel:

Line Item Description Amount
Inspecting cleanliness of rooms $76,000
Processing lost customer reservations 38,000
Reworking incorrectly prepared room service meals 152,000
Employee training 114,000
Total $380,000

Sales are $3,800,000. Prepare a cost of quality report. Round percent of sales to one decimal place.

Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales
Prevention ? ? ?
Appraisal ? ? ?
Internal failure ? ? ?
External failure ? ? ?
Total ? ? Total?

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