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13.Which of the following statements is false? (a)Coaching is practical and realistic. (b)Coaching follows a set syllabus with defined performance criteria. (c)Coaching focuses on specific

13.Which of the following statements is false?

(a)Coaching is practical and realistic.

(b)Coaching follows a set syllabus with defined performance criteria.

(c)Coaching focuses on specific skills or knowledge required on the job.

(d)Coaching is provided at the moment it is needed. This can motivate employees to learn.

SITXCCS008 - DEVELOP AND MANAGE QUALITY CUSTOMER SERVICE PRACTICES

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