14. Creating dissatisfaction with the status quo, by sharing data with employees about the organizations competitive environment, can be part of the unfreezing process.

	True
	False

18. A study by Prosci identified the following area as the most commonly cited area where there was resistance to change.

	Front-line employees
	Middle level managers
	All levels equally
	Senior level managers

19. According to the ideas presented by Ford and Ford, regarding "Decoding Resistance to Change," all of the following are ways to use the resistance to effect change more productively except _____.

	change the change
	return to purpose
	build a community
	complete the past

21. When creating a resistance profile things that should be identified include the likely strength and manifestations of resistance.

	True
	False

22.

According to SHRM, although well over half of major organizational changes may encounter resistance, it may come from only a small number of people.

	True
	False

25.

Kotter believes that to have successful change, you need to merge the business rationale with the emotional rationale.

	True
	False