14. PROBLEMS VS SYMPTOMS

Being able to distinguish between a symptom and a problem is an important analysis skill. Classify each of the following as a problem or a symptom. If it is a symptom, give two examples of a possible underlying problem. If it is a problem, give two examples of a possible symptom that may be detected.

a. declining profits

b. defective production process

c. low-quality raw materials

d. shortfall in cash balance

e. declining market share

f. shortage of employees in the accounts payable department

g. shortage of raw material due to a drought in the Midwest

h. inadequately trained workers

i. decreasing customer satisfaction