14) Which of the following is an example of an effective email subject line? A) Website redesign falling behind schedule B) Status Report C) Employee Parking D) Please read 15) When exchanging multiple emails with someone on the same topic A) use the same subject line to avoid confusion. B) write a descriptive kind of subject line. C) periodically modify the subject line. D) change the topic whenever the date changes but not before. 16) Before hitting 'send' on your email always A) ensure type is in all capitals for clarity. B) delete all white space to condense content into one screen. C) think about, proofread and revise the content. D) copy the president of the company to respect the chain of command. 17) To make an email more readable do all of the following EXCEPT A) limit the subject line to one word. B) make your message easy to follow. C) personalize your message. D) observe email etiquette. 18) Which of the following is an example of an effective subject line for an email requesting information about an upcoming staff meeting? A) Information needed B) Meeting attendance is compulsory C) Please send staff meeting agenda D) Do I need to attend? 19) Compared to email, instant messaging A) is slower and more complicated to use. B) has not caught on in the business community. C) is much faster, but more costly as well. D) is able to mimic conversation more closely. 20) Drawbacks of IM include the A) challenge of logging messages for later review and archiving. B) need for users to learn complicated software. C) ability to use it only on expensive, highly specialized devices. D) need to learn how to use complicated hardware.