14.Laurel loves his job. It offers him the opportunity to meet lots of people, to work outdoors, and to do things his own way. Laurel often jokes that he would be glad to do his job even if he weren't given any pay. This sense of fulfillment is an example of

A. egocentrism.

B. extinction.

C. halo effect.

15.At a helicopter plant in the United States, an army of consultants arrived one day, without explanation. The rumor mill kicked in; employees guessed the plant would be shut down or some of them would be laid off. Three months later, management unveiled its new plan, involving a new method of manufacturing based on teams. But management didn't adequately answer questions about the purpose of the changes, employees resisted, conflicts arose, and the formerly popular plant manager lost the trust of his people. Costs skyrocketed, and quality plummeted. In this example, it would have been better if the manager had practiced

A. procedural justice.

B. outcome evaluation.

C. priority layoffs.

D. open communication.

D. intrinsic reward.