15. Branch Store H had total sales of $30,000,000. The small leather goods department's sales were 1.5% of Store H's total sales. The handbag department's sales were 3.5% of the total branch sales. What were the dollar net sales for each department? 16. Discussion Problem: Explain why a merchant should be alarmed if customer returns are excessive. How does a merchant determine what is an excessive percentage of returns? What can be done by the department itself to correct a problematic rate of returns?