15. How should you resolve complaints and prevent escalation? 16. Why should you turn complaints into opportunities? 17. Why should you provide internal feedback on customer complaints and feedback? 18. How can you review and evaluate complaints and solutions to enhance response to future issues? 19. How can you promote repeat business? 20. How can you maintain customer profiles to enhance service delivery? 21. Why should you provide personalised service to customers in a professional manner? 22. What are the benefits of providing tailored products and services