15. Which of the following is involved in a 360-degree performance evaluation?

a.

no feedback from the employee himself or herself

b.

exclusively a self-assessment ranging across many different metrics

c.

feedback from employees throughout the hierarchy

d.

feedback only from managers of the employee

16. Which of the following is legal when it comes to polygraph testing?

a.

disciplining an employee for refusing a polygraph test

b.

firing an employee for refusing a polygraph test

c.

random polygraph testing

d.

polygraph testing in response to a specific incident

17. Which of the following is most desirable in an employee performance appraisal feedback session?

a.

a very loose and informal style

b.

avoiding mentions of specific behaviors

c.

feedback that is not overly specific

d.

praise for what the employee is doing right

18. Which of the Situational Leadership II Model leadership styles is closest to an authoritarian style?

a.

coaching

b.

supporting

c.

delegating

d.

directing

19. Daran is a five-year employee at his company and exhibits some unethical practices, such as extensive time on the Internet for nonwork purposes, lying on time sheets, and overbilling customers. Knowing only this, who among the following likely had the most influence on Daran's development of these behaviors?

a.

his current direct supervisor

b.

the first direct supervisor he had when he joined the company

c.

the company's executive leadership

d.

his closest coworkers

20. How does the text define the concept of "power"?

a.

the increasing capacity for action that comes with higher positions in the hierarchy

b.

the ability to act, create an effect, or wield force

c.

the possession of strong influence over the actions of others

d.

the ability to change the course of human events

21. A highly talented and engaged worker cites that pay is not the highest motivating factor for her level of engagement at her company. What evidence helps confirm this position?

a.

This employee could likely get higher or equivalent pay at another company.

b.

Talented and hard-working employees are almost always very ethical employees.

c.

Polls and surveys show that pay is very rarely a motivating factor for employees.

d.

This employee likely developed her level of talent and engagement through long years of motivated work in a career field she loves.

22. A pinch situation is one in which ______.

a.

a conflict between team members has the capacity to derail a project

b.

the team finds itself evenly divided between two major directions

c.

there is a difference between people regarding expectations, values, opinions, or goals

d.

there is a conflict over values though not over group goals

23. How do Frederick Herzberg's job satisfaction factors relate to Maslow's hierarchy of needs?

a.

Both address high-level psychological motivation factors and recommend that employers first provide these to employees before anything else.

b.

Both address high-level social needs like self-esteem and self-actualization, though Herzberg calls them motivation factors.

c.

Neither consider the lack of basic physical needs like safety to be related to job dissatisfaction.

d.

Both rank basic physiological needs as most important for happiness and engagement with work.

24. How does an employee stock purchase plan differ from a stock option plan?

a.

The company typically does not offer discounts as it does with stock options.

b.

Newer employees do not typically have access to this type of plan.

c.

Stock purchase occurs over time as a percentage of pay, not purchased outright.

d.

Stock purchase is not voluntary.

25. How does appreciative inquiry differ from open book management?

a.

It doesn't allow rumination on employee or organization weaknesses.

b.

It disempowers subordinates rather than empowering them.

c.

It tries to leverage the contributions of employees.

d.

It pushes greater information sharing with employees.

26. How does the pinch theory reconciliation process conclude?

a.

The parties sign a mutually agreed-upon written solution to the conflict.

b.

The second party accepts the first party's proposed solution.

c.

Work in the organization resumes.

d.

The parties agree to continue to see a solution to the conflict.

27. How does the team problem-solving process differ from the pinch theory reconciliation process?

a.

It helps parties to the conflict understand each other's perspectives.

b.

It emphasizes clarification of the problem up front.

c.

It better utilizes the unique perspectives of parties to the conflict.

d.

It prevents the conflict from escalating to a more intense problem.

28. How should the devil's advocate operate in the team problem-solving process?

a.

picking two or three of the weakest solutions and championing them

b.

trying to knock down as many early suggestions as possible to reduce idea clutter

c.

acting as a force of focus during the brainstorming session

d.

trying to offer many reasons why the highest-priority solution might fail

29. In which of the following ways do adversarials differ from fence-sitters?

a.

They are eager to leave work at the official end of the work day.

b.

They should never be empowered.

c.

They do not self-actualize through work.

d.

They generally do just enough to keep from getting fired.

30. In which of the following ways does Maslow's conceptualization of hierarchy of needs differ from Lawrence's four drives?

a.

It places less of a priority on defensive needs like shelter and food.

b.

It does not consider social fulfillment to be a part of human need.

c.

It is less applicable to life in organizations.

d.

It prioritizes physical needs before other emotional or intellectual needs.

31. The members of an ineffective team generally suffer from a lack of commitment. According to Patrick Lencioni, what two components must already be missing for this to happen?

a.

inattention to collective results and a fear of conflict

b.

avoidance of accountability and lack of trust

c.

fear of conflict and disinterest in collective outcomes

d.

lack of trust and fear of conflict

32. What are the four forms of organizational justice?

a.

managerial, interactional, informational, citizen

b.

procedural, informational, interactional, and distributive

c.

relational, procedural, collegial, managerial

d.

distributive, organizational, relational, absolute

33. What is the "positive core" of an organization with respect to the appreciative inquiry process?

a.

the main aspects of the organization that support the organization's mission and superior service

b.

the group of employees that most represent the positive aspects of the organization

c.

the organization's ethical mission statement and plan for implementation

d.

the organization's specific ethical behaviors

34.What type of employee or unit gains new responsibility in a Scanlon-type gainsharing plan?

a.

union membership

b.

a work-unit team

c.

individual employees in a department

d.

a low-level department head

35. Which of the following would be the most ideal scenario in which to implement open book management?

a.

A company has scored very low on an ethical report card analysis made by a third party.

b.

A company's management is considering salary caps during a difficult economic downturn.

c.

A company has had steady but modest profits for several years.

d.

A company is experiencing record profits and trying to decide how to invest the extra revenue.

36. Job dissatisfaction among employees typically leads to ______.

a.

high turnover

b.

unethical behavior

c.

higher affiliation

d.

higher self-actualization

37. What is a likely type of information shared in open book management?

a.

profit reports

b.

personal reflections

c.

salaries

d.

employee evaluations

38. What is the strongest positive influence on organizational justice?

a.

ethical leadership

b.

having a code of ethics

c.

high job satisfaction

d.

ethical subordinates

39. Which of the following best describes the current state of legal protection against bullying in the workplace?

a.

Legislation has been proposed but never adopted.

b.

About one-third of states have legal protections against bullying.

c.

Employees everywhere are federally protected against workplace abuse.

d.

Employees in any state can sue an organization for allowing an abusive work environment.

40. Which of the following statements about employee empowerment is accurate?

a.

Not all employees should be provided with the opportunity to be empowered.

b.

The same control system or level of empowerment should be imposed on all employees.

c.

Employees that do not want to be empowered should be forced into it.

d.

Specific workplace criteria should not be imposed between an employee and the chance at empowerment.