15 Which of the following items have made the implementation of Quality Management casier? High rates of employee turnover Transferring good employees to poor hotels Diversity cultural backgrounds of today's labour pool Selecting and retaining the right employees Firing those who do not practice what management preaches Short Answer Question. Answer briefly using a short paragraph or exhibit as appropriate: 16. The answer requires two brief paragraphs. Identify one front-office complaint that can be anticipated because it appears again and again in the normal course of operations. Offer a standard best practice (from all the responses presently used by different employees and shifts) to be used hereafter whenever the item discussed above occurs