16) Before hitting 'send' on your email always A) ensure type is in all capitals for clarity. B) delete all white space to condense content into one screen. C) think about, proofread and revise the content. D) copy the president of the company to respect the chain of command. 17) To make an email more readable do all of the following EXCEPT A) limit the subject line to one word. B) make your message easy to follow. C) personalize your message. D) observe email etiquette. 18) Which of the following is an example of an effective subject line for an email requesting information about an upcoming staff meeting? A) Information needed B) Meeting attendance is compulsory C) Please send staff meeting agenda D) Do I need to attend?