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16 Common characteristics of a customer-centric firm include the following except: a. outcompete on customer knowledge b. focus on the product c. reward employees for
16 Common characteristics of a customer-centric firm include the following except: a. outcompete on customer knowledge b. focus on the product c. reward employees for customer-focused innovat
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Operations Management
Authors: William J Stevenson, Mehran Hojati
4th Canadian edition
978-1259270154, 1259270157, 978-0071091428
