16. Teams are an important part of participative management. (True/ False) 17. Committees are short-lived groups formed to solve a short-term problem. (Tr 18. Offering compelling arguments and recommendation is concise (True/ False) 19. Memo from department supervisor to staff members telling them of upcoming departmental meeting is upward flow (True/ False) 20. The first step in the communication process encoding (True/ False) 21. Social loafers are group members who don't contribute their fair share to the team's a (True/ False)