16) The overnight shipping business has skyrocketed in the last ten years. The single greatest predictor of a company's success is customer service. A study was conducted to determine the customer satisfaction levels for one overnight shipping business. In addition to the customer's satisfaction level, the customers were asked how often they used overnight shipping. The results are shown in the following table: Satisfaction level Frequency of Use High 5 per month TOTAL Medium Low TOTAL 250 140 10 400 140 55 200 70 25 5 100 460 220 20 700 Suppose that one customer who participated in the study is chosen at random. What is the probability that the customer had a low level of satisfaction and used the company two to five times per month? A) 11 35 ) 43 140 C) 97 140 D) 1 140