16. Which of the following represents the most appropriate way for workers to handle workplace bullies? a) Confront the bully directly and be extremely aggressive and assertive. b) Report any incidents of bullying to their manager and/or human resources. c) Immediately quit their job and attempt to file for unemployment. d) Simply avoid the bully, which will prevent future occurrences. 17. Which of the following represents the best example of quid pro quo in the workplace? a) A manager advises a subordinate that his or her raise depends on his or her upcoming performance evaluation. b) A supervisor tells a peer that he will not apply for the same job as she does in exchange for sexual favors. c) A supervisor instructs two equally qualified candidates to apply for an upcoming position. d) An executive coerces an accountant to enter fraudulent journal entries into the firm's accounting system