16) Which term refers to transferring responsibility and decision-making authority from a central office to people closer to the situation that demands attention?

A) Decentralization

B) Restructuring

C) Downsizing

D) Outsourcing

17) The current trend to downsize most likely results in:

A) higher worker output.

B) better decision making.

C) lower salary expenditures.

D) greater workforce diversity.

18) Organizational restructuring over the past two decades has primarily led to firms with:

A) more managers and fewer laborers as automation eliminates lower-level jobs.

B) fewer people between the CEO and the lowest-ranking worker.

C) fewer self-managed work teams.

D) more mid-level managers.

19) Self-managed work teams are:

A) an uncommon method of managing a small business.

B) very costly to the companies that must pay benefits to team members.

C) groups of peers in a company setting who take responsibility for a particular area or task.

D) a positive contribution to large corporations who are worried about being too "top heavy."

20) According to research, the contributions that self-managed work teams offer a large firm are typically:

A) minimal.

B) very positive.

C) apt to decline as firms become more decentralized.

D) never significant enough to warrant a change in most businesses.