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17 (2 points) A service hotline has an average of 30 calls coming in every hour, and there are on average 4 callers in the
17 (2 points) A service hotline has an average of 30 calls coming in every hour, and there are on average 4 callers in the queue. What would be the average time a caller spends waiting for an agent to answer? Question 17 options: 7.5 minutes 120 seconds 8 minutes 120 minutes
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Creating Value With Big Data Analytics Making Smarter Marketing Decisions
Authors: Peter Verhoef
1st Edition
1138837970, 9781138837973
