17. A sudden warning message from HR server of impending storage overflow is an

indication of:

a. Network issue b. Poor Capacity Planning c. low usage

18. Implementing a new mail server system for an office complex is considered a

a. major release b. minor release c. emergency release

19. A newly hired employee in a travel booking company calls _____________ to

set him up for access to his office LAN environment for work.

a. Human resources b. Help Desk c. Payroll

20. Service Desk support from a remote area person is termed as

a. Local service b. Centralized service c. Virtual service d. none