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17. What does the text suggest about multitasking in customer service? A) Multitasking is essential for providing efficient service. B) Digital natives are better at
17. What does the text suggest about multitasking in customer service? A) Multitasking is essential for providing efficient service. B) Digital natives are better at multitasking than digital immigrants. C) Multitasking can lead to distractions and reduced productivity. D) Multitasking allows employees to focus better on customer needs
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