17. When adopting the use of social media in emergency management, it is important to: A. Only use people who are internet savvy handling social media correspondence. B. Use little community input to not detract from your organization's goals. C. Use as few social media platforms to not confuse individuals. D. Collaborate with partners and volunteers.

18. This social media resource connects digital managers and specialists at federal, tribal, state, and local agencies in an effort to improve how digital engagement programs are created, adopted, and evaluated. A. Best Practices for Incorporating Social Media into Exercises B. Guide to Writing for Social Media C. DigitalGov Social Media Community of Practice D. Verification Handbook

19. What practices can be used to ensure your organization is compliant with state law related to the retention requirements of social media posts and interactions? A. Develop a support structure that will manage the accounts. B. Emphasize the downside of not being included in the public conversation already occurring. C. Ensure that you have an archiving solution that is compliant with state and other applicable laws. D. Establish practical and transparent reporting and analysis processes.

20. By posting a video on YouTube, displaying an emergency response drill to a domestic terrorism situation, an emergency management agency succeeds in not only preparing first responders, but also in: A. Helping viewers receive information in an emergency B. Promoting the need for inter-agency coordination C. Fostering understanding of other cultures D. Informing the public and helping the community feel at ease