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17.1What is quality and why is it so important? 17.2What steps lead towards conformance to specification? 17.3What is total quality management (TQM)? Excerpt From Slack:

17.1What is quality and why is it so important? 17.2What steps lead towards conformance to specification? 17.3What is total quality management (TQM)?" Excerpt From Slack: Operations Management 10th edition (ePUB) Slack, Nigel This material may be protected by copyright

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