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In the matrix below, by Schmenner, indicate where trucking and hotel service would fall and describe the coordinates in terms of high and low. Degree of Interaction and Customization Select one: a. Service factory, (low, low) b. Service shop, (low, high) c. Service shop, (high, high) d. Service factory, (high, low) In this matrix, which represents Lovelock's Method of Service Delivery, identify the box in which credit card company of local TV station would fall. Select one: a. b) b. a) c. c) d. d)