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18 Question 15 (4 points) 'The knowledge and courtesy of employees' best describe which one of the following dimensions of service quality? 23 Reliability Assurance

18 Question 15 (4 points) 'The knowledge and courtesy of employees' best describe which one of the following dimensions of service quality? 23 Reliability Assurance Responsiveness Empathy Tangibles Previous Page Next Page Page 3 of 5

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