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18 To influence consumer behavior, firms provide after sales services offer free services and pays immediate attention to problems that arise for the product, which

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18 To influence consumer behavior, firms provide after sales services offer free services and pays immediate attention to problems that arise for the product, which help to maintain brand loyalty. This statement refers to: d out of n O a. Relationship marketing O b. Channels of distribution. c. Promotion, O d. Price

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