18.lo.1 & lo.2 (activity analysis) following are activities that occur during a patient visit to a physicians office. step time spent patient arrives at doctors office and checks in with receptionist 2min patient is asked to review previously provided information for changes; there are none 3min patient returns form to receptionist 1min receptionist verifies patient insurance and collects co-pay 5min patient waits in waiting room 15min nurse escorts patient to exam room and takes vital signs 3min patient waits in exam room. 7min physician examines and treats patient 8min patient checks out with receptionist, if needed 3min a. classify each of the above activities as value-added or non-value-added. b. determine the service cycle efficiency