19. Explain how providing professional service and enhancing customer service generally is beneficial

to you personally and to your organisation. (40- 50 words)

20. State the four types of industry standards you should adhere to.

21. Identify six attitudes and attributes the service industry expects of you.

22. List reasons to liaise and share customer information with your team and manager. (40 -50 words)

23. Describe the kind of customer information you should share with team members to ensure

Efficient, high quality service delivery. (50- 75 words)

24. Besides team members and managers, identify others you may need to communicate and liaise

With. (25- 30 words)