19) The performance evaluation system provide the activities of the subunits them t following performance measurement goals has A) motivating segment managers B) promoting goal congruence C) providing feedback D) benchmarking uld provide incentives to segment managers for coordinating recting them toward the overall company goals. Which of the been described by this statement? 20) Union, Inc. intends to increas likely to be a lag indicator in Uniox's performance report? A) return on investment B) number of repeat customers C) rate of on-time deliveries D) defect rate se its profits by 50% in the next fiscal year, which of the following is most 21) The level of employee satisfaction is a key performance indicator of the balanced scorecard. A) financial B) learning and growth C) internal business D) customer perspective of a 22) A company's "climate for action" is a corporate culture A) that encourages communication, change, and growth B) that is focused on strong, top-down command and control C) that is aimed exclusively at period earnings D) that discourages physical activity, sports, and recreation to improve employee health and morale 23) Which of the following statements is true of performance reporting? A) Responsibility reports should focus on the person responsible for unfavorable variances, rather than information B) Managers should not be held accountable for uncontrollable variances. C) Only unfavorable variances should be explained in the reports. D) Every variance, regardless of magnitude, must be investigated by the managers. 24) Milliken, Inc. provides the following information: Flexible Budget Sales Volume Variance Static Budget Actual Sales $526,000 $450,000 Sales Revenue $556,500 Calculate the sales volume variance A) 30,500 P B) 30,500 U C) $76,000 U D) $106,500 F 22) A company's dlimate for action is a corporate culture A) that encourages communication, change, and growth B) that is focused on strong, top-down command and control C) that is aimed exclusively at period earnings D) that discourages physical activity, sports, and recreation to improve employee health and morale 23) Which of the following statements is true of performance reporting? A) Responsibility reports should focus on the person responsible for unfavorable variances, rather than information. B) Managers should not be held accountable for uncontrollable variances. C) Only unfavorable variances should be explained in the reports. D) Every variance, reg ardless of magnitude, must be investigated by the managers. 24) Milliken, Inc, provides the following information: Static Budget $526,000 Actual Sales Flexible Budget Sales Volume V Revenue $550 800 $2,000 565000 Sales Revenue $556,500 Calculate the sales volume variance. A) 30,500 F B) 30,500 U C) $76,000 U D) $106,500 F
