19. Which of the following present(s) a more accurate description of lobbying than do the images of cigar-chomping, well-connected insiders handing out stacks of cash in the halls of government?

A. Researching legislators positions on issues

B. Creating information to educate and persuade related to these issues

C. Studying government, legislative process, public policy and public opinion

D. Mobilizing like-minded folks back home, referred to as grassroots lobbying

E. All of the above

20. Introduced in the mid-1970s, ________ is the term usedto describe the practice of identifying emerging trends, setting priorities, and implementing strategies to respond to environmental changes.

A. Persuasion D. Issues management

B. Public opinion E. Lobbying

C. Publicity

21. Which part of public relations deals with emerging trends and their potential impact on an organization?

A. Persuasion D. Issues management

B. Public opinion E. Lobbying

C. Publicity