19. Your letter of November 2 has been referred to my desk. Pursuant to your inquiry, I have researched your question in regard to the colors of our European-style patio umbrella. This unique umbrella is one of our most popular items. Its 10-foot canopy protects you when the sun is directly overhead, but it also swivels and tilts to virtually any angle for continuous sun protection all day long. It comes in two colors: cream and forest green. Appropriate subject line and opening sentence: Subject: Response to your inquiry about the colors of our European-style patio umbrella. Your inquiry letter about the colors of our European-style patio umbrellas has been directed to me for response. 21. Your complaint message about our XR-310 Amplifier Tubes that were broken in transit to you has been directed to me for response. Thank you for telling us immediately about this mishap with your Order No. 2190. We also thank you for your thoughtfulness in noting the damage carefully on the