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1.A Simmons College survey of about 150 people who went to the South Shore Mental Health Center's crisis unit has prompted ques- tions about whether

1."A Simmons College survey of about 150 people who went to the South Shore Mental Health Center's crisis unit has prompted ques- tions about whether the center violated patient confidentiality. The center gave a college research team the names, addresses and telephone numbers of randomly selected people who sought emer- gency help in September. The decision to turn over names and other information, which was used to conduct a 'consumer satisfaction' survey, has drawn complaints from two patients who say the center violated their right to privacy... Simmons did the survey as a stu- dent research project. Those who were asked to participate had two chances to decline. Patients could call a telephone number to say 'no' after they got the letter, or they could withdraw when a student called them to conduct the phone interview. If they didn't call 'it was presumed that they were giving their consent' to be interviewed. The two patients felt that they'd lost their privacy. 'If you went to a crisis unit, would you want your name passed around by a bunch of college students?' asked one of the women, who went to the center because she was feeling 'suicidal.' The second woman said she doubted she would ever be able to trust the confidentiality of any counseling agency. 'This ices my going to another counselor anywhere,' she said. 'I don't believe there is any privacy' " (Lambert, 1996, p. 1). Did giving names, addresses, and telephone numbers violate or not violate the privacy of the patients? Justify your answer.

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