1.A technician is cleaning malware on a Windows workstation. Which of the following would MOST likely prevent a recurrence of the same malware? A. Enable Shadow Copy B. Disable System Restore C. Update Root Certificate D. Modify file permissions

2. While troubleshooting a software error on a users computer, a technician finds inappropriate content. Which of the following should the technician perform first? A. Preserve the data on an external drive B. Report the discovery through proper channels C. Document the findings D. Erase the data and inform the user