1.Access and review at least two policies and procedures about conflict management in your workplace. Conflict management refers to the process of identifying and handling conflicts that arise in the workplace. 2.Access the Conflict Management Processes template provided within this workbook. Use this template to record the processes you will develop in this task.3. Complete the template:a.Identify each organisational conflict management policy and procedure you accessedb.Based on your review, determine the requirements that must be met whenever conflict management is being implementedc.Outline at least two processes for conflict management based on the policies and procedures reviewed: ?At least one process on how to identify the existence of a conflictEnsure to include the following:oAt least one method to identify the existence of conflict (e.g., consultation with team members)Conflict refers to disagreements or arguments between employees that often leads to a strain in workplace relationshipsoAt least two kinds of information to collect to identify the conflict These can include, but are not limited to, the following:?Who are involved in the conflictWhen did the conflict occur?Identify at least one person you intend to gather information about the conflict from (e.g., will you include witnesses or only those involved in the conflict?)?At least one process on how to resolve conflicts identified Ensure to include the following:oAt least one opportunity for all involved employees to meet to discuss how to resolve the conflict oWho will make the final decision on how to resolve conflictoAt least one step to ensure that all parties concerned agree with the decisionProcesses developed will be used to complete later tasks.

Conflict Management Processes Completed by Workplace/Organisation Date Completed Policies and Procedures Process for Identifying Existence of Conflict Process for Resolving Conflicts